Duty Manager
Core
Lead daily operations across gaming, food and beverage, events, and customer service at community-focused hospitality venues.
Role type
Senior hospitality operations manager (gaming and F&B)
Builds
Operational excellence and guest experiences in ex-services community venues
Domain
Hospitality / Gaming / Community Services
Required skills
Team leadership, operational management, customer service, compliance management, conflict resolution, staff training, rostering, risk management
Preferred skills
Community engagement, coaching, initiative
Technologies
POS systems, rostering software, safety compliance tools
Responsibilities
Oversee daily operations across gaming, food and beverage, events, and customer service; Coach and develop team members; Resolve guest complaints and handle enquiries; Ensure compliance with responsible service of alcohol and gambling regulations; Maintain venue safety and presentation standards; Support staff rostering and onboarding.
Seniority
Senior, hands-on IC