Customer Service Specialist
Core
Handle inbound calls, chats, and emails to resolve customer concerns regarding payments, balances, and payment plans.
Role type
Customer Service Specialist (BPO)
Builds
Customer support interactions across multiple channels
Domain
Financial services / Customer support
Deliverable
client delivery
Required skills
Bilingual English and Spanish (B2+), payment calculation, identity verification, multitasking, documentation, KPI management
Preferred skills
Financial services experience, Zendesk, Five9
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