ReBIRD Specialist
Core
Lead the delivery and ongoing development of ReBIRD services (repair, care, circularity) across the New Zealand market, combining hands-on repair expertise with technical leadership and training.
Role type
Senior IC specialist in product repair and circularity services
Builds
Product repair and care services for Arc'teryx customers
Domain
Outdoor apparel retail and product lifecycle management
Deliverable
physical/clinical work
Required skills
garment repair and sewing, technical case management, training and coaching, process improvement, stakeholder collaboration
Preferred skills
retail leadership, product care knowledge, workshop facilitation
Technologies
repair equipment and tools
Responsibilities
Deliver high-quality product assessments, repairs, and care services; manage complex repair and warranty cases; develop and deliver technical training for operators; monitor service performance and identify trends; partner with cross-functional teams to grow services.
Seniority
Senior, hands-on IC with leadership responsibilities