Service Workshop Senior Supervisor - The Netherlands
Core
Leading a team of 9–12 technicians to manage a central service workshop for a bicycle brand, handling ship-to-home repairs, advanced reworks, warranty returns, and suspension/wheel servicing for European markets.
Role type
Senior Supervisor, Technical/Manufacturing Operations
Builds
Refurbished bikes for resale, repaired bikes for riders, and serviced components
Domain
Bicycle manufacturing and after-sales service
Deliverable
physical/clinical work
Required skills
Team leadership and development, Technical bicycle repair (mechanical and electric), Suspension and wheel building/servicing, Production planning and prioritization, Cost and productivity management, Health and safety compliance, Inventory management, Cross-functional collaboration, Data analysis and reporting, Recruitment and scheduling
Preferred skills
Experience in automotive or e-mobility repair, Knowledge of German or French, Advanced workshop management systems proficiency
Technologies
Hubtiger, Oracle EBS
Responsibilities
Lead and develop a team of 9–12 technicians, Manage daily operations across all service streams, Own workshop KPIs including throughput and cost-per-bike, Drive continuous improvement initiatives to reduce waste, Manage returns inspection and grading for resale, Lead rework and recall campaigns, Ensure workshop standards, 5S, and Health & Safety compliance, Liaise with European market network and EU Retail workshop teams, Partner with Logistics and DC teams, Manage recruitment, on-boarding, and performance management
Seniority
Senior, hands-on IC with management responsibilities