Service Workshop Senior Supervisor - The Netherlands
Core
Leading a team of 9–12 technicians to manage a central service workshop for a bicycle brand, handling ship-to-home repairs, reworks, warranty returns, and suspension/wheel servicing for European markets.
Role type
Senior Supervisor, technical operations
Builds
Refurbished bikes, repaired components, and service workflows for European distribution
Domain
Bicycle manufacturing and after-sales service
Deliverable
physical/clinical work
Required skills
Team leadership, bicycle mechanical and electric repair, suspension and wheel servicing, productivity management, cost efficiency, health & safety compliance, inventory management, cross-functional collaboration, recruitment and performance management, IT systems proficiency
Preferred skills
German or French language skills, MBO-4 education with management training
Technologies
Hubtiger, Oracle EBS
Responsibilities
Leading and developing the workshop team, managing daily operations across all service streams, driving continuous improvement initiatives, managing returns inspection and grading, leading rework and recall campaigns, managing workshop KPIs, ensuring Health & Safety compliance, liaising with European market and retail teams, partnering with Logistics and DC teams, representing the workshop in operational planning, handling recruitment and scheduling.
Seniority
Senior, hands-on IC with people management