Customer Complaint Handling Specialist
Core
Manage the end-to-end complaint handling process for life sciences and diagnostics products, including intake, investigation, documentation, and regulatory compliance.
Role type
Quality Specialist (Complaint Handling)
Builds
Investigation records and supporting documentation for customer complaints
Domain
Life sciences, diagnostics, biotechnology, medical devices
Deliverable
client delivery
Required skills
Complaint handling, Good Documentation Practices (GDP), Regulatory compliance (FDA 21 CFR 820, ISO 13485, ISO 9001), Risk assessment, Stakeholder communication
Preferred skills
GMP experience, Medical device establishment experience, Cell therapy knowledge
Technologies
None stated
Responsibilities
Receiving, reviewing, and processing customer feedback; Classifying complaints and performing follow-ups; Evaluating complaints for potential health hazards; Participating in complaint investigations with Subject Matter Experts
Seniority
Mid-level, hands-on IC
