Senior Conversational AI Delivery Engineer
Core
Design, build, and deploy enterprise-grade voice and conversational AI solutions (IVR, IVA, agentic automation) on the Omilia platform, translating client CX requirements into production-ready implementations.
Role type
Senior IC conversational AI delivery engineer
Builds
Production-ready conversational AI solutions (IVR/IVA) and GenAI integrations (RAG, embeddings) for enterprise clients
Domain
Customer Experience (CX) / Contact Center / Voice AI
Deliverable
production ML models | product features
Required skills
Conversational AI solution delivery, IVR/IVA design, GenAI/LLM integration (RAG, prompt engineering), Python or Node.js, Contact center infrastructure (IVR, SIP, CTI), Voice dialog design, ASR/NLU optimization
Preferred skills
Vendor certifications (Dialogflow, Lex, etc.), Domain experience in banking/healthcare/insurance, Bot analytics tooling
Technologies
Omilia OCP, Python, Node.js, OpenAI, Gemini, Claude, RAG, Embeddings
Responsibilities
Own technical delivery quality from design to go-live, Serve as primary technical point of contact for client engagements, Manage delivery risks and escalate complex issues, Provide technical guidance and mentorship to junior engineers, Contribute to internal delivery accelerators and reusable components
Seniority
Senior, hands-on IC with leadership potential