CALL CENTRE AGENT (FULL TIME | PART TIME - ALJUNIED) - 10 VACANCIES
Core
Handle outbound and inbound collection calls to negotiate repayment amounts and dates with customers on behalf of clients from Financial Institutions, Telcom Support Service Providers, Healthcare, and Commercial portfolios.
Role type
Collection Agent
Builds
Collection targets for clients across multiple industries
Domain
Financial Services / Debt Collection
Deliverable
client delivery
Required skills
Outbound calling, Inbound calling, Debt negotiation, Account monitoring, Credit collection strategies, Administrative duties
Responsibilities
Handle outbound and inbound collection calls, Follow up on overdue accounts, Communicate breakdown of amount payable to customers, Negotiate repayment amount and payment dates, Perform administrative duties and accounts monitoring, Update and maintain the Credit Collection Systems