EntryLevel Remote Customer Service Representative Work From Home PartTime
Core
Entry-level remote customer service representative handling inquiries, order management, and issue resolution via phone, chat, and email.
Role type
Entry-level Customer Service Representative
Builds
Customer support interactions for an e-commerce/retail client
Domain
E-commerce / Retail
Deliverable
client delivery
Required skills
Strong communication skills, problem-solving skills, empathy, accuracy, adaptability
Responsibilities
Respond to customer inquiries across multiple channels (phone, chat, email); assist with order management (placements, tracking, returns, refunds); troubleshoot and resolve customer issues; utilize internal knowledge bases and support tools; maintain accurate documentation of interactions; meet performance metrics for response time and customer satisfaction.
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