Product Manager - A26352
Core
Establish and run operating practices for TechBuddy, a unified user platform for resolving technology issues in Singapore schools, ensuring reliable delivery and continuous improvement.
Role type
Product Operations Specialist
Builds
TechBuddy (mobile-first support platform for educators)
Domain
Education Technology / Public Sector Digital Services
Deliverable
product features
Required skills
operational readiness management, stakeholder coordination, change management, support model design, incident/problem management, data synthesis, playbook creation, systems thinking, agile delivery, dashboarding
Preferred skills
ITIL certification, public-sector digital services experience, education technology experience, enterprise IT support experience
Technologies
Jira, Confluence
Responsibilities
Own operational readiness for pilots and feature launches; Design and maintain support models and escalation matrices; Establish systematic feedback loops and maintain adoption dashboards; Create reusable playbooks and governance routines; Facilitate cross-functional operational reviews and risk assessments.
Seniority
Mid-level, hands-on IC