Service Delivery Manager
Core
Full accountability for end-to-end delivery of cybersecurity services including SOC, vulnerability management, and incident response.
Role type
Senior Service Delivery Manager (Cybersecurity)
Builds
Cybersecurity service operations for clients
Domain
Cybersecurity / IT Operations
Required skills
End-to-end service delivery, Risk & compliance management, Client relationship management, SLA/KPI management, Stakeholder communication, Crisis escalation, Scope control, Resource planning, Security operations knowledge, ITIL frameworks
Preferred skills
CISSP, CISM, CISA, ITIL Expert, MSSP experience, Cloud security (AWS/Azure/GCP), Regulated industry experience, NIST/ISO 27001 frameworks
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