Team Manager, Program Management
Core
Lead a team of program managers to oversee governance and delivery of customer programs, ensuring stability and optimization of the customer experience within assigned clusters.
Role type
Senior IC program management team lead
Builds
Strategic operational roadmaps for key customer accounts
Domain
Logistics, supply chain, freight forwarding
Required skills
Program management, team leadership, operational excellence, continuous improvement, stakeholder management, problem-solving, strategic planning, data analysis, cross-functional collaboration
Preferred skills
Experience in complex customer-focused environments, coaching and mentoring, travel between Singapore and Malaysia
Technologies
Project management methodologies
Responsibilities
Lead a team of Program Managers to oversee governance and delivery of customer programs; Adopt a comprehensive view of operational program delivery and its impact to customers' strategic goals; Identify and rectify recurring internal process failures; Remove barriers to program execution; Define program improvements by reviewing data and trends; Manage customer issues requiring management-level problem solving; Translate customer requirements into operational procedures.
Seniority
Senior, hands-on IC with people management
