Service Delivery Leader, DI&IGT, ZJ
Core
Leads complex service delivery projects for medical device customers, ensuring on-time, on-budget delivery and aligning services with business objectives.
Role type
Senior Service Delivery Leader
Builds
End-to-end service delivery lifecycle for medical device clients
Domain
Medical Devices / Healthcare Services
Deliverable
client delivery
Required skills
Service Delivery Management, Customer Relationship Management, Project Management, Risk Management, Data Analysis, Process Optimization, Regulatory Compliance, Stakeholder Management
Preferred skills
KPI Monitoring, CRM Software, Project Planning, Continuous Improvement
Responsibilities
Lead complex service delivery projects coordinating cross-functional teams; Act as a trusted advisor to key customers; Analyze service performance data to optimize processes; Oversee the end-to-end service delivery lifecycle; Manage service delivery risks and mitigation strategies; Ensure compliance with contractual obligations and regulations; Facilitate client meetings to review performance and address concerns; Prepare reports and presentations for senior management.
