Service Delivery Manager (Oracle Cloud Infrastructure)
Core
Manage day-to-day operations and support of Oracle Cloud Infrastructure (OCI) environments, ensuring compliance with SLAs and KPIs.
Role type
Service Delivery Manager (OCI)
Builds
OCI cloud environments
Domain
Cloud Infrastructure / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
OCI environment management, incident management, change management, capacity planning, disaster recovery, ITIL processes, vendor management, SLA/KPI monitoring
Preferred skills
Enterprise or government cloud environment management
Technologies
Oracle Cloud Infrastructure (OCI)
Responsibilities
Monitor service performance and ensure compliance with agreed SLAs and KPIs, Lead incident, problem, and change management activities, Coordinate with vendors and internal stakeholders to resolve issues, Drive continuous service improvement initiatives, Prepare and present service reports and operational reviews, Support capacity planning, backup, disaster recovery, and business continuity activities, Lead and mentor operations and support teams
Seniority
Mid-Senior, hands-on IC
