Customer Success ManagerIn PropTech (80% bis 100%)
Core
Onboarding and ongoing support for real estate clients using the melon property management software.
Role type
Customer Success Manager (PropTech)
Builds
Property management software solutions for landlords, cities, and cooperatives
Domain
PropTech / Real Estate
Required skills
Customer success/account management, software implementation knowledge, real estate market expertise, technical understanding, problem-solving, calm under pressure, empathic communication
Preferred skills
German/Swiss German native, English fluency, French proficiency
Technologies
melon software
Responsibilities
Lead customer onboarding and user training, provide ongoing operational support, manage assigned customer portfolio to ensure satisfaction, collaborate with sales and product teams to resolve issues and gather feedback, influence customer success processes and software improvements
