Ejecutivo de Atención al Cliente Bilingüe
Core
Bilingual customer support executive advocating for clients to understand their needs and find solutions for Upfluence's influencer marketing SaaS platform.
Role type
Customer Support Executive
Builds
Upfluence's influencer marketing SaaS platform for brands
Domain
Marketing Technology (SaaS)
Deliverable
client delivery
Required skills
Advanced English (C1-C2), bilingual communication, problem-solving, data processing, CRM/account transaction management, social media communication
Preferred skills
Product knowledge, teamwork, patience, empathy
Responsibilities
Listen to client concerns and find solutions, provide detailed service/product information, collaborate with sales to address frequent issues, review accounts and transactions, communicate via Zoom/email/chat/phone/social media, process sales orders and payments, monitor customer satisfaction, escalate cases to managers, communicate product feedback to other teams
