Service Coordinator / Administration Officer
Core
Coordinate field-based electrical inspection resources, manage work allocation and scheduling, and support the delivery of compliance services across Tasmania.
Role type
Operations coordinator / Administration officer
Builds
Electrical inspection and compliance services
Domain
Electrical industry / Regulatory compliance
Required skills
Workforce coordination, scheduling, customer service, data entry, Microsoft Office (Outlook, Excel, Word), report preparation, billing and invoicing
Responsibilities
Coordinate and schedule daily work activities for field-based inspectors; Allocate, dispatch and reschedule work to ensure customer and contractual commitments are achieved; Liaise with inspectors, customers and stakeholders to coordinate appointments and resolve scheduling challenges; Monitor workloads and ensure service delivery targets and KPIs are achieved; Process inbound customer enquiries and provide a high standard of customer service; Assist with billing, invoicing and contract administration activities; Prepare reports and undertake general administration duties
Seniority
Mid-level, hands-on IC