Director, Service Delivery Management (APAC)
Core
Lead and evolve the Service Delivery Management function for SaaS clients across the APAC region, focusing on executive stakeholder management, client governance, and strategic relationship building rather than operational ticket delivery.
Role type
Director, Service Delivery Management (Strategy & Client Operations)
Builds
Strategic service delivery models and client success outcomes for SaaS clients
Domain
FinTech / Investment Management Technology / SaaS
Required skills
C-suite relationship management, enterprise-level team leadership, service delivery strategy, stakeholder governance, financial acumen, SaaS business model expertise, cross-functional collaboration, process optimization, KPI development
Preferred skills
Automation and AI implementation, revenue growth identification, global cultural leadership
Technologies
Artificial intelligence, automation tools
Responsibilities
Define and execute Service Delivery Management strategy; act as main point of contact for senior client leaders and C-suite executives; lead diverse teams across multiple regions; oversee end-to-end service delivery function and financial performance; design and optimize workflows and governance models.
Seniority
Director, strategic leadership
