SALESFORCE SERVICE DELIVERY MANAGER
Core
Lead end-to-end delivery and continuous improvement of Salesforce services across Sales, Service, Experience, Marketing, Data Cloud, and integrated enterprise platforms.
Role type
Senior Service Delivery Manager / Agile Scrum Master
Builds
Salesforce solutions and managed services operations
Domain
Enterprise CRM (Salesforce) and Cloud Platforms
Required skills
Salesforce administration, Agile/Scrum/SAFe governance, DevOps practices, stakeholder management, incident/problem/change management, resource planning, vendor management, release management, AI/Agentforce adoption
Preferred skills
Experience with Copado, Gearset, Azure DevOps, GitHub, Einstein AI, Data Cloud
Technologies
Salesforce (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud), Copado, Gearset, Azure DevOps, GitHub, Einstein AI, Agentforce
Responsibilities
Own end-to-end service delivery and managed services operations; Facilitate Agile ceremonies (Sprint Planning, Standups, Reviews, Retrospectives); Manage Salesforce release planning and deployment schedules; Build relationships with business stakeholders and executive sponsors; Manage onshore, offshore, and nearshore Salesforce teams; Identify opportunities for automation and process optimization; Maintain risk and issue registers and ensure compliance.
Seniority
Senior, hands-on IC with leadership responsibilities