Customer Success Manager (EMEA)
Core
Proactively identify new areas of product features and enhancements to increase client engagement with Singular's marketing measurement platform.
Role type
Senior Customer Success Manager (EMEA)
Builds
Full-funnel marketing analytics, cross-device attribution, and ad fraud prevention solutions for global brands
Domain
Mobile advertising, marketing measurement, and ad tech
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Mobile advertising ecosystem knowledge, technical implementation leadership, SaaS account management, QBR facilitation, churn reduction, account growth strategies
Preferred skills
Mobile user acquisition experience, mobile product roles, ad tech domain expertise
Technologies
MMPs, ad networks, ad trackers, exchanges, PMDs, BI/analytics tools, ChatGPT, Claude, Gemini
Responsibilities
Project manage customer onboarding and oversee technical solution delivery, meet and engage customers to provide training and insights, resolve critical customer issues, identify incremental revenue opportunities, lead regular QBRs, travel onsite to customer locations
Seniority
Senior, hands-on IC
