Senior Manager, Client Experience Excellence
Core
Senior Manager leading Client Experience Managers to drive operational excellence, workforce readiness, and leadership capability development across a global portfolio.
Role type
Senior Manager, Client Experience Excellence (Leadership & Operations)
Builds
High-performing teams of Client Experience Managers, scalable operational systems, and leadership pipelines
Domain
Global B-Corp, SaaS, Technology, AI-enabled services
Required skills
Leadership coaching, workforce planning, operational governance, risk management, data-driven performance management, process optimization, stakeholder influence, talent development, strategic planning, change management
Preferred skills
Systems thinking, AI adoption, automation, organizational design
Technologies
AI-enabled services, automation tools, data analytics platforms
Responsibilities
Lead and develop a team of Client Experience Managers; establish and improve operational standards across the portfolio; design and maintain escalation management frameworks; own workforce planning and capacity initiatives; drive data-driven performance management; lead operational innovation and continuous improvement initiatives
Seniority
Senior, hands-on IC
