Coordinator Customer Support
Core
Lead a customer support team and drive service excellence for a growing local government community using data and operational insights.
Role type
Senior IC customer support coordinator (team lead)
Builds
Customer service operations and team performance for a municipal council
Domain
Local government / Public sector
Required skills
Team leadership, contact centre operations, multi-channel service delivery, data analytics, stakeholder engagement, financial management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead, coach, and develop a customer support team; Use customer insights and performance metrics to drive service improvements; Oversee day-to-day operations and quality assurance; Drive continuous improvement initiatives; Build partnerships across the organization
Seniority
Senior, hands-on IC
