Product Enablement Lead – Boltline
Core
Help customers successfully learn, adopt, and implement the Boltline software platform within engineering and manufacturing environments by creating documentation, tutorials, and training materials.
Role type
Product Enablement Lead (Technical Documentation & Customer Education)
Builds
Boltline, a software platform for engineering and manufacturing lifecycle management
Domain
Aerospace / Industrial Manufacturing / SaaS
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical documentation creation, customer education delivery, workflow translation, customer feedback synthesis, cross-functional partnership, knowledge base management
Preferred skills
AI tool usage for knowledge delivery, manufacturing process background, implementation playbook creation, structured documentation for AI grounding, enterprise SaaS support
Technologies
AI-enabled knowledge platforms, modern documentation tools, knowledge bases
Responsibilities
Develop and maintain comprehensive product documentation including how-to guides and implementation resources; Create customer education materials such as tutorials, onboarding guides, and use cases; Design and deliver training sessions including virtual sessions and on-site workshops; Build and manage a secure, AI-enabled product knowledge and learning experience; Translate engineering and manufacturing workflows into clear product usage guidance; Collect, organize, and analyze customer feedback to inform the product roadmap; Own and maintain the Boltline knowledge base.
Seniority
Mid-Senior, hands-on IC
