Enterprise Client Success Manager (Chicago)

Kalepa HQFull-time$135k2026-06-07 → 2026-11-10

Core

Strategic partner for enterprise insurance clients, managing post-sale lifecycle, deployment, and value realization for an AI SaaS platform.

Role type

Senior Enterprise Client Success Manager

Builds

AI decision-making systems for insurance workflows

Domain

InsurTech / Artificial Intelligence

Deliverable

client delivery

Required skills

enterprise SaaS client management, end-to-end platform deployment, C-level executive presentation, user training, data analysis for KPIs, product feedback coordination

Preferred skills

InsurTech experience, venture-backed startup hypergrowth experience

Technologies

Kalepa SaaS platform

Responsibilities

Own end-to-end deployment and configuration of the SaaS platform, build trusted relationships with technical and executive stakeholders, prepare and deliver presentations to C-level executives, plan and execute user training, leverage large datasets to analyze client KPIs, coordinate with Product team for issue remediation and enhancements

Seniority

Senior, hands-on IC

About Kalepa

Series A50 Employees

Insurance is a $7T global industry built on professional labor: underwriting, claims, pricing, operations, and distribution. Kalepa is building AI that can perform that work. We create professional-grade AI systems for insurers: software that can read, reason, decide, and act inside real workflows and operate over long-time horizons. Kalepa begins by augmenting professionals with the tools to succeed at their jobs. That earns us the right to learn from real decisions, capture decision traces, and automate what can be automated successfully over time. Our products are already in production with