Intern, Client Experience Strategy & Operations
Core
Design and build AI tools for analysis, audit and improve automations, map and redesign workflows, or run original analyses on quality and performance metrics to drive operational efficiency and client experience.
Role type
Intern, Client Experience Strategy & Operations (Workflow Optimization or Enablement)
Builds
AI-enhanced automations, workflow maps, trend analyses, and quality measurement frameworks
Domain
Financial services / Customer Operations / AI & Data Analytics
Required skills
Structured problem solving, process design, AI tool deployment, data analysis, SQL, statistical concepts, documentation
Preferred skills
Experience with ticketing systems, familiarity with relational data
Technologies
LLM, RAG, Zendesk, JIRA, SQL
Responsibilities
Design and build AI tools for analysis; map current-state workflows and implement AI-enhanced changes; run trending analyses across scorecard metrics; define and document metrics; build checks for error detection in reports
Seniority
Intern
