Représentant au service à la clientèle III / Customer Service Representative III (GZ) - Evergreen
Core
Handle high-volume inbound customer service calls and emails for a natural gas distributor, resolving issues and providing on-the-spot solutions.
Role type
Customer Service Representative
Builds
Customer trust and retention for residential and commercial natural gas accounts
Domain
Energy / Utilities
Deliverable
client delivery
Required skills
Active listening, problem-solving, complaint resolution, product knowledge, prioritization, Microsoft Office proficiency
Preferred skills
Call center experience, bilingualism (French/English)
Responsibilities
Respond to incoming calls and emails, resolve customer complaints, provide accurate product solutions, perform administrative tasks
Seniority
Individual Contributor
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