Remote Customer Support (US Hours)
Core
Front-line customer support concierge for a telehealth company, managing patient inquiries, verifying pharmacy orders, and guiding leads to treatment.
Role type
Customer Support Concierge
Builds
Patient treatment plans and order fulfillment coordination
Domain
Telehealth / Health optimization
Deliverable
client delivery
Required skills
Multi-channel support (email, chat, phone), CRM management, order verification, lead conversion tracking, SOP creation
Preferred skills
Healthcare/telehealth experience, HIPAA compliance knowledge, startup environment experience
Technologies
HubSpot, Zendesk, Intercom
Sourced via adzuna · Listed on CareerPlan, which tracks 877,000+ jobs from 20+ sources.