Legal Intake Specialist - Lemon Law (Remote - Mexico)
Core
First point of contact for consumers seeking help with defective vehicle claims, assessing eligibility and guiding them through the initial intake process.
Role type
Legal intake specialist (Lemon Law)
Builds
Client intake pipeline for defective vehicle claims
Domain
Legal services / Consumer protection
Deliverable
client delivery
Required skills
English (C1), Spanish (fluent), high-volume call center experience, consultative sales approach, data documentation, multi-tasking
Preferred skills
Lemon law intake experience, Hubspot experience
Responsibilities
Respond to incoming inquiries via phone and web forms, conduct discovery calls to gather case details, guide qualified consumers to the next steps of representation, document caller information and case details in Hubspot, manage follow-ups for pending leads
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