ServiceNow Senior System Administrator
Core
Own the health, governance, and continuous improvement of a critical enterprise ServiceNow platform, ensuring it remains secure, scalable, and aligned to business needs.
Role type
Senior IC ServiceNow Platform Lead
Builds
Enterprise Services across the organisation
Domain
IT Service Management (ITSM) / Enterprise Software
Required skills
ServiceNow platform administration, ITIL practices, CMDB governance, CSDM, platform upgrades, lifecycle management, incident resolution, technical leadership, integrations, security, performance monitoring
Preferred skills
ServiceNow development, automation, mentoring teams, establishing governance standards
Technologies
ServiceNow, ITIL, CMDB, CSDM
Responsibilities
Provide technical leadership across platform operations, upgrades, integrations, and lifecycle management; drive platform strategy and manage technical risk; govern integrations and maintain platform stability; implement and maintain CMDB and CSDM practices; lead incident resolution and root cause analysis; mentor teams and act as a senior escalation point.
Seniority
Senior, hands-on IC