Customer Accounts Manager
Core
Lead a team of nine administrators to oversee Customer Accounts and Credit Claims functions, managing workflows, reporting, and dispute resolution.
Role type
Senior IC Customer Accounts Manager (Team Lead)
Builds
Efficient account management processes and accurate credit claim resolutions
Domain
Industrial gases / Financial services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Team leadership, conflict management, financial analysis, ERP system knowledge, negotiation, SLA management, bad debt provisioning
Preferred skills
Postgraduate degree in Business/Management, Cert IV in Credit Management, Microsoft Dynamics expertise
Technologies
Microsoft Dynamics, Cyltrack
Responsibilities
Coach the Customer Accounts team, manage SLAs and reporting (DSO, cash collection), resolve payment disputes, liaise with sales management on disputed outcomes, provide technical advice on Cyltrack, oversee bad debt provisioning
Seniority
Senior, hands-on IC with team leadership