Senior ServiceNow Developer
Core
Design, build, and maintain an external customer/internal employee community portal on the ServiceNow platform, bridging technical capabilities with user experience.
Role type
Senior ServiceNow Developer (Community Specialist)
Builds
Community portal, gamification logic, and integrations with Knowledge Management and Case systems
Domain
Enterprise SaaS / Low-code platform / Community management
Deliverable
product features
Required skills
ServiceNow platform administration, Service Portal development, AngularJS, HTML/CSS, JavaScript, Business Rules, Script Includes, Flow Designer, Access Control Lists, Data Policies, Community module expertise, CSM integration, Knowledge Management integration, Performance Analytics
Preferred skills
Certified System Administrator (CSA), Certified Application Developer (CAD), CIS - Customer Service Management, ServiceNow Micro Certification: communities
Technologies
ServiceNow, Service Portal, UI Builder, Seismic, AngularJS, HTML5, CSS/SASS, RegEx, Now Assist
Responsibilities
Develop and maintain the ServiceNow Community Portal using Service Portal and UI Builder; Create custom widgets for engagement and gamification; Connect Community data with CSM to convert forum threads into support cases; Configure forum structures, sub-forums, and topic hierarchies; Manage granular permissions for different user personas; Design and manage the community reputation system including badges and points; Configure automated moderation rules using RegEx and keywords; Implement AI-driven features like auto-tagging and content summaries; Develop workflows to harvest community solutions into Knowledge Base articles
Seniority
Senior, hands-on IC