ServiceNow CRM Developer/Administrator
Core
Own the end-to-end lifecycle of CRM suites to transform external customer support from reactive troubleshooting to proactive service delivery.
Role type
Senior ServiceNow CRM Developer/Administrator
Builds
Customer portals, integrated CRM workflows, and automated service delivery systems.
Domain
Enterprise Software / Customer Relationship Management (CRM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform administration, JavaScript (Expert), XML, HTML/CSS, ServiceNow Studio, Automated Test Framework (ATF), Flow Designer, Virtual Agent, REST/SOAP API integration, Glide API, Script Includes, Business Rules, UI Actions, GenAI integration, Update Sets management, Code review
Preferred skills
Camunda experience, ITIL Foundation knowledge, CIS-CSM/CIS-ITSM certifications
Technologies
ServiceNow, Integration Hub, MID Servers, Flow Designer, Virtual Agent, ATF, Performance Analytics
Responsibilities
Lead end-to-end design and implementation of ServiceNow CRM modules; Architect and build complex integrations with external systems; Design sophisticated workflows incorporating GenAI; Manage platform upgrades and ensure compliance with Clean Core principles; Provide technical guidance and mentorship to junior developers.
Seniority
Senior, hands-on IC with mentorship responsibilities
