IT Service Owner – Cloud & Infrastructure
Core
Responsible for a central service portfolio in Cloud & Infrastructure, ensuring services are clearly defined, economically controllable, and operationally robust.
Role type
IT Service Owner (Cloud & Infrastructure)
Builds
Centralized IT service portfolio for internal customers
Domain
Energy sector IT / Cloud & Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT Service Management (ITSM), Cloud infrastructure, IT infrastructure (Identity, Network, Server, Platforms), Service portfolio management, Cost management (FinOps), Stakeholder management, Process improvement
Preferred skills
ITIL, External vendor management, Regulated environments
Technologies
ServiceNow
Responsibilities
Develop and structure the service portfolio; Analyze existing services to identify and remove redundancies; Collaborate with engineering teams to translate technical content into usable services; Ensure central operational processes (Incident, Change, Request) function effectively; Create transparency in service costs and support budgeting; Act as the central contact for internal customers.
Seniority
Mid-Senior, hands-on IC
