GHS Service Manager
Core
Drive end-to-end operationalization of new cloud products and major enhancements, ensuring they meet operational readiness and support framework requirements.
Role type
Senior IT Service Manager (Cloud Infrastructure)
Builds
Highly available 24/7 IaaS and PaaS services across Public Cloud Service Providers and global on-premises hosting centers
Domain
IT Services / Cloud Infrastructure / Managed Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Service Management, Cloud fundamentals, ITIL processes, ServiceNow, Stakeholder management, Risk assessment, KPI establishment, Agile/SAFe frameworks
Preferred skills
Azure, AWS, GCP, ServiceNow expertise
Technologies
Azure, AWS, GCP, ServiceNow
Responsibilities
Drive operationalization of new cloud products and major enhancements, Translate stakeholder and engineering requirements into operational specifications, Maintain Service Level Objective (SLO) documents, Conduct risk and supportability assessments for new services, Document requirements and track progress through operational readiness milestones, Participate in project Scrums and report progress
Seniority
Senior, hands-on IC
