Customer Relationship Manager
Core
Manage client journeys from onboarding to ongoing engagement, acting as the vital link between clients and internal wellness experts to support personalized health and longevity journeys.
Role type
Client Relationship Manager (Wellness & Longevity)
Builds
Personalized wellness programs integrating nutrition, movement, recovery, and lifestyle modification
Domain
Healthcare / Wellness / Functional Health / Longevity
Deliverable
client delivery
Required skills
Client relationship management, onboarding coordination, cross-functional team collaboration, retention strategies, upselling, nutritional counselling basics, functional health principles, lifestyle modification guidance, exercise physiology understanding
Preferred skills
Empathy, detail orientation, passion for impact, proactive communication
Technologies
None stated
Responsibilities
Welcome and guide new clients through onboarding; Build long-term, meaningful relationships rooted in trust; Understand individual client goals and wellness needs; Collaborate with trainers, nutritionists, and physiotherapists to ensure aligned client care; Maintain high engagement and satisfaction; Identify opportunities to recommend additional services; Support client success metrics including retention and renewals
Seniority
Individual Contributor
