Group Product Manager
Core
Lead the technology ecosystem powering post-order experiences including customer support, warehouse operations, logistics, and delivery for millions of customers.
Role type
Group Product Manager (Post-Order Experience)
Builds
Unified roadmap across customer service, fulfillment, warehouse operations, and logistics
Domain
E-commerce operations, supply chain, and logistics
Deliverable
product features
Required skills
Strategic product portfolio management, long-term vision definition, roadmap execution, portfolio investment decisions, OKR/KPI governance, data-driven strategy, AI/automation identification, team mentorship, cross-functional stakeholder alignment
Preferred skills
MBA or postgraduate qualification, experience with Manhattan or Blue Yonder platforms
Technologies
SQL, BI tools, CRM ecosystems, WMS, TMS
Responsibilities
Define long-term vision for post-order experience technology landscape, build and execute unified roadmap across service and logistics, drive portfolio investment decisions, establish product governance through OKRs and KPIs, identify opportunities to leverage AI and automation, mentor and develop senior product managers, influence business partners and executive leadership
Seniority
Senior, hands-on IC with team leadership