Senior Product Manager - Onboarding

## Senior Product Manager - Onboarding Build with us Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe. Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable. With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions. We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of. Sound like your kind of place? Let's build together. ## Responsibilities - Own the KYC layer of our onboarding journey, the critical path that determines whether a merchant gets activated or drops off before they ever process a payment. - Drive KYC conversion rates and onboarding cost as key metrics. - Shape how Mollie enters four new English-speaking markets: the US, Canada, Australia, and New Zealand, with compliant, locally adapted KYC flows. - Manage an ecosystem of 10+ identity verification and compliance vendors, owning commercial relationships end-to-end. - Drive a structured experimentation strategy across desktop, mobile web, and app. - Contribute to the GC integration workstream, acting as the CIV team's representative in cross-functional forums. - Ship KYC conversion improvements across all markets, from discovery and drop-off analysis through to shipped UX iterations and measurable uplift. - Conduct vendor coverage assessments for each new market, identifying and closing gaps through structured selection or contract work. - Implement a structured A/B testing and experimentation programme that drives iterative, evidence-based improvements to the onboarding journey. - Achieve commercial outcomes across 10+ identity verification and compliance vendor relationships, including negotiations, renewals, and performance reviews. ## Requirements - Hands-on experience with KYC, KYB, identity verification, or regulated financial onboarding, or strong adjacent experience in areas like marketplace onboarding, fraud and risk, or compliance-adjacent. ## Nice to Have - Experience with cross-functional collaboration in a regulated environment. - Experience with product management in a SaaS or fintech context. - Experience with A/B testing and experimentation frameworks. ## Benefits - Work in small teams with real ownership and autonomy. - Balanced work environment to help you do work you're proud of. - Opportunity to shape how Mollie enters new markets from the ground up. - Growth path that may expand to include sub-merchant onboarding over time.