Senior Product Manager - Onboarding
Core
Own the KYC layer of the onboarding journey to determine merchant activation and drive conversion rates for payments and money management.
Role type
Senior Product Manager (KYC/Onboarding)
Builds
Compliant, locally adapted KYC flows and onboarding experiences for merchants.
Domain
Fintech / Payments / Regulatory Compliance
Deliverable
product features
Required skills
KYC/KYB/identity verification, regulated financial onboarding, marketplace onboarding, fraud and risk, compliance-adjacent
Preferred skills
vendor ecosystem management, commercial relationship management, A/B testing and experimentation strategy
Technologies
desktop, mobile web, app
Responsibilities
Drive KYC conversion improvements through discovery, drop-off analysis, and UX iterations; Build compliant KYC flows for US, Canada, Australia, and New Zealand; Manage vendor coverage assessments and selection for new markets; Lead a structured A/B testing and experimentation programme; Oversee commercial outcomes for 10+ identity verification and compliance vendors; Represent the CIV team in cross-functional forums for the GC integration
Seniority
Senior, hands-on IC