Client Support Associate (Upto 5LPA)
Core
Assist customers in using the Grexa Marketing AI Platform effectively and resolve issues to ensure they derive maximum value.
Role type
Client Support Associate
Builds
Customer support for a B2B SaaS marketing automation platform
Domain
Digital Marketing / B2B SaaS
Deliverable
client delivery
Required skills
Troubleshooting application issues, CRM tool familiarity, handling high-volume chat and email support, documenting customer interactions, coordinating with internal tech teams, explaining platform features and workflows
Preferred skills
Experience in B2B SaaS or technology environments, familiarity with support platforms
Technologies
CRM tools, support platforms
Responsibilities
Deliver timely and accurate support across chats and emails, troubleshoot application-related issues, educate clients on platform capabilities, document customer interactions, identify recurring concerns to improve product experience, maintain high customer satisfaction scores
Seniority
Junior to Mid-level (1–2 years experience)