Customer Technical Support Specialist (d/f/m)
Core
Provide technical assistance and troubleshooting support for diagnostic equipment and software via phone, email, and other channels to diagnose and resolve technical issues by guiding customers through step-by-step solutions.
Role type
Customer Technical Support Specialist (IT & Automation)
Builds
Diagnostic laboratory systems and software solutions for clinical testing
Domain
Life sciences, diagnostics, and biotechnology
Deliverable
client delivery
Required skills
IT background, middleware knowledge, automation expertise, scientific background (IT/biology/chemistry/biomedical), problem-solving, attention to detail
Preferred skills
Technical laboratory skills, instrumentation experience, familiarity with Beckman Coulter systems
Technologies
Middleware, automation systems, diagnostic equipment
Responsibilities
Provide technical assistance and troubleshooting support for diagnostic equipment and software, Accurately document customer interactions, issues, and resolutions in service management systems, Build and maintain strong relationships with customers by providing exceptional service and follow-up
Seniority
Mid-level, hands-on IC