Application Support Manager
Core
Managing the full lifecycle of core banking applications, including development, support, delivery, and incident resolution for critical business operations.
Role type
Senior IC Application Support Manager (Banking)
Builds
Core banking systems, enterprise platforms, and BAU enhancements
Domain
Financial Services / Core Banking
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Application lifecycle management, Incident management, Team leadership, Vendor management, Budget management, Regulatory compliance, System performance tuning, Disaster recovery planning, Agile/DevOps practices, Cloud platform knowledge
Preferred skills
IBM Power Systems, AS/400, RPG, COBOL, Microsoft Azure, ITIL framework, PMP, Scrum Master
Technologies
IBM Power Systems, AS/400, RPG, COBOL, Microsoft Azure
Responsibilities
Oversee core banking application environments including patching and EOD processing, Provide hands-on support for application failures, Collaborate with infrastructure teams on backup and recovery, Lead and manage a team of developers and analysts, Deliver software changes and projects, Plan and manage workloads and resource allocation, Ensure SLA adherence and incident management, Implement monitoring and performance tuning strategies, Manage vendor relationships, Oversee application upgrades and maintenance, Maintain documentation and operational procedures, Ensure compliance with security and audit standards, Support business continuity planning, Provide reporting to senior stakeholders, Manage budgets for support and development activities
Seniority
Senior, hands-on IC with leadership responsibilities