Customer Support Representative (Full Time)
Core
Provide customer service via phone, email, and chat for a parking management company, handling payments, refunds, and operational issues.
Role type
Customer Support Representative
Builds
Customer satisfaction and operational resolution for parking sites
Domain
Parking management / Transportation
Deliverable
client delivery
Required skills
Customer service, inbound call handling, payment processing, troubleshooting, CCTV monitoring, MS Office proficiency, problem-solving, multitasking
Responsibilities
Answer inbound customer calls, emails, and online chats; Process online payments and refunds; Liaise with stakeholders to resolve issues; Conduct daily reporting and troubleshooting; Monitor car park CCTV for operational issues.
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