Technical Quality Manager (Tqm)
Core
Establish and support long-term customer engagements for SAP MaxAttention and SAP Active Attention, focusing on operations and digital innovation adoption.
Role type
Senior IC engagement engineer (customer success)
Builds
Premium engagement services and long-term customer relationships
Domain
Enterprise software (SAP) / Customer Success
Deliverable
client delivery
Required skills
Customer situation analysis, stakeholder management, engagement governance, KPI tracking, service plan implementation, executive communication
Preferred skills
Understanding of SAP contractual footprint, IT service delivery maturity assessment, premium engagement opportunity identification
Technologies
SAP ALM
Responsibilities
Analyze customer business challenges and SAP solution maturity, define engagement scope and governance models, align service plans with account teams, contribute to executive meetings with performance overviews, manage communication between customer and SAP Cloud Success Services, support contract renewals
Seniority
Senior, hands-on IC