IT Proximity Team Leader
Core
Deliver effective IT support and manage a team of ~10 for Corporate sites in the Milano metropolitan area and the Retail network in Italy for Richemont Group.
Role type
Senior IT Proximity Team Leader (People & Service Management)
Builds
IT support services for Corporate and Retail locations in Italy
Domain
Luxury Retail / IT Support
Required skills
People management, ITIL processes, ServiceNow, Microsoft O365, Windows/MacOS/Android/iOS, Active Directory, Networking (Cisco), Voice solutions (Teams PSTN)
Preferred skills
Luxury Retail experience, Project Management Certification (PMI/Prince), Agile Methodology, ITIL Foundation certification, Saviynt
Technologies
ServiceNow, Microsoft O365, Teams, Sharepoint, Onedrive, Workspace1, Intune, Active Directory, Cisco, Saviynt
Responsibilities
Manage, recruit, coach, and appraise a team of ~10; Organize shifts to ensure coverage; Monitor and report on service delivery and KPIs; Participate in budget elaboration and hardware/maintenance planning; Support business-driven projects (store openings/closings/refurbishments); Detect and report proactively on patterns or malfunctions.
Seniority
Senior, hands-on IC with people management responsibilities
