Service Delivery Manager
Core
Managing the commercial performance of an outsourced contact center to drive winback, upsell, and activation campaigns for existing SME advertisers on Marktplaats.
Role type
Medior Service Delivery Manager (Outreach Manager)
Builds
Sales and retention outcomes for the Marktplaats SME customer base via an external partner.
Domain
Online classifieds marketplace / SME sales / Contact center operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic campaign management, indirect stakeholder management, financial analysis, data-driven decision making, resource planning, performance management, cross-functional collaboration
Preferred skills
Experience managing external partners, campaign optimization, script and incentive structure design
Technologies
Excel
Responsibilities
Own sales and retention targets via the external contact center, lead campaign execution from segmentation to optimization, coordinate weekly with the external Operations Manager, analyze performance data to drive improvements, manage capacity planning and deadlines, report to Head of Sales SMB and Finance
Seniority
Medior, hands-on IC with strategic oversight
