Credit Specialist
Core
Managing first contact resolution with Card Members who are out of pattern, overdue, or have had rejected direct debits by providing re-education, negotiation, and benefits to recover balances and limit exposure.
Role type
Credit Specialist
Builds
Customer recovery and retention for American Express card members
Domain
Financial Services / Credit Risk
Deliverable
client delivery
Required skills
negotiation, customer education, account management, payment recovery, relationship building
Preferred skills
problem solving, passion for service
Responsibilities
Contact Card Members regarding overdue or rejected payments, negotiate payment plans, educate customers on payment impacts, encourage continued card usage.
Seniority
Individual Contributor
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