Product Manager (Retail)
Core
Own the retail product portfolio for residential fibre and digital products, driving strategy, development, commercialization, and go-to-market execution to ensure customer growth, retention, and profitability.
Role type
Senior Product Manager (Retail & Digital)
Builds
Residential fibre and digital products
Domain
Telecommunications / ISP / Broadband
Deliverable
product features
Required skills
Product roadmap management, full product lifecycle ownership, market research, competitor analysis, pricing strategy, packaging, promotions, commercial strategy, P&L management, go-to-market execution, cross-functional collaboration, data-driven decision making, digital channel management
Preferred skills
Telecommunications/ISP/fibre/broadband industry experience, customer loyalty/rewards/retention/digital wallet product experience, postgraduate qualification (MBA), Product Management certification
Technologies
Websites, apps, CRM platforms
Responsibilities
Develop and manage the retail product roadmap; Lead the full product lifecycle from concept through launch and optimization; Conduct market research and competitor analysis; Define pricing, packaging, promotions, and commercial strategies; Build business cases and manage product profitability; Drive go-to-market initiatives; Monitor product performance and use data-driven insights to improve customer experience; Manage customer retention, loyalty, and digital engagement initiatives
