Product Manager: Customer Onboarding Experience
Core
Own the end-to-end integration journey for customers and SIs, focusing on SDKs, UI libraries, tracking/instrumentation, and data flows to reduce time-to-value.
Role type
Senior Product Manager (Developer Experience & Integrations)
Builds
SDKs, UI libraries, integration patterns, docs, validation tooling, and data tracking flows for an ecommerce search platform.
Domain
Ecommerce, Search, AI/LLMs, Developer Tools
Deliverable
product features
Required skills
Product management for developer-facing/integration products, Systems thinking, Cross-functional collaboration, Metrics definition, Technical fluency (event flows, attribution, versioning), Written communication
Preferred skills
Experience reducing integration complexity in B2B SaaS, Building product health dashboards
Technologies
SDKs, APIs, Web tracking, Data pipelines, LLMs, Transformers
Responsibilities
Define roadmap to reduce integration time/defects, Improve integration correctness for key tracking flows, Build validation/debugging tooling, Define support boundaries, Partner with Engineering/CS to sequence work, Report KPI stack (time-to-first-value, adoption, defect rate)
Seniority
Senior, hands-on IC
