Customer Support Agent (f/m/d)
Core
Providing customer support via email, chat, and phone for online gaming platforms and apps, handling general enquiries and technical issues.
Role type
Customer Support Agent
Builds
Player satisfaction and resolution of inquiries for online gaming products
Domain
Online gaming (slots, sports betting, casino)
Deliverable
client delivery
Required skills
Email communication, live chat, inbound phone support, technical troubleshooting (cookies, browsers, updates), product knowledge, policy explanation, shift work adaptability
Preferred skills
Prior customer support experience, PC skills
Technologies
Email, live chat, inbound phone systems
Responsibilities
Respond to incoming communication, assist players via multiple channels, provide technical support, report customer issues, explain product/policies, meet KPIs and SLAs, respond to social media comments
Seniority
Individual Contributor
