Manager Automation & Clinical Software Solutions

About the Role

Beckman Coulter Diagnostics is a global leader in clinical diagnostics, used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. The role is within Danaher’s 15+ operating companies. The work saves lives and is united by a shared commitment to innovate for tangible impact. The culture is one of belonging where unique viewpoints matter. The Danaher Business System is used to turn ideas into impact. The role is in life sciences, diagnostics and biotechnology. The Manager Automation & Clinical Software Solutions will lead and oversee one team of the regional Workflow & IT Solutions EMEA Customer Service teams in the EMEA Region delivering end-to-end complex solution installations and transition to the customer Go-Live ensuring no disruption in the customer satisfaction. The successful candidate must demonstrate strong leadership skills, communication, problem solving and process improvement capabilities in a commercial environment. What You Will Do: Lead, mentor, and develop a team of specialists across hardware, application workflow, and clinical IT domains. Plan resource allocation and workload distribution to ensure efficient execution of multiple parallel installations and support. Build a culture of continuous improvement, collaboration, and strong customer focus. Oversee end-to-end customer service activities for complex IVD systems, ensuring adherence to quality, safety, and regulatory standards. Ensure cross-functional coordination between hardware, application, workflow and clinical IT teams for seamless integration of all solution components. Monitor project timelines, milestones, and deliverables, proactively mitigating risks and resolving issues. Serve as the primary point of escalation for customer-related installation topics. Ensure alignment with customers by coordinating local resources and maintaining clear communication throughout the project. Drive customer satisfaction by guaranteeing a smooth installation.