Patient Service Officer
Core
Provide high-quality administrative support within a radiation oncology clinic, acting as the first point of contact for patients and carers to ensure accurate administration and hospital compliance.
Role type
Patient Service Officer (Medical Administration)
Builds
Coordinated and seamless oncology patient journey
Domain
Healthcare / Radiation Oncology
Deliverable
client delivery
Required skills
patient flow management, appointment scheduling, billing and receipting, Medicare and private health fund processing, referral processing, patient record management, data entry accuracy, high-volume enquiry handling
Preferred skills
hospital or medical administration experience, specialist or healthcare setting experience, knowledge of patient billing systems
Responsibilities
Provide high-quality administrative support within a radiation oncology clinic, act as the first point of contact for patients and carers, manage patient bookings and clinic schedules, perform accurate billing and receipting, process referrals and documentation, maintain patient records, support efficient day-to-day clinic operations, liaise with clinicians and allied health staff