Client Delivery Manager Application Managed Services
Core
Main customer-facing representative for SAP Enterprise Cloud Services, ensuring full delivery accountability and customer satisfaction for application managed services.
Role type
Senior Client Delivery Manager (Functional AMS)
Builds
Cloud-hosted infrastructure and technical & application managed services for SAP private cloud customers
Domain
Enterprise Software / SAP Applications
Deliverable
client delivery
Required skills
Functional Application Managed Services expertise, ERP module knowledge (MM, PP, SD, BW, CRM, HR), Customer relationship management, Project management processes, Contract compliance and risk management, Stakeholder alignment, Service operation coordination
Preferred skills
SAP Project Management certification, SAP Application Consulting certification, Spanish/Italian/Portuguese/Arabic/Turkish proficiency
Technologies
SAP Enterprise Cloud Services, Project Management Tools
Responsibilities
Own and grow client engagement for SAP Enterprise Cloud Services, Lead AMS engagement across lifecycle phases (KT, Stabilization, Operation), Setup proactive service plan and conduct regular service review meetings, Act as (de-)escalation point for AMS delivery-related topics, Ensure seamless alignment across multiple internal and external stakeholders, Coordinate day-to-day service operations (Ticket Tracking, Resource Planning), Coordinate Reporting and Invoicing, Support commercial change request management and contract renewal, Share knowledge across CDM community
